Delivery across Europe

Eligible destinations

Shipments are accepted to individuals' addresses across Europe — every EU member state, plus Iceland, Liechtenstein, Norway, Switzerland, the United Kingdom, and the European microstates (Andorra, Monaco, San Marino, Vatican City). Destinations outside this list are not offered.

Shipping address

We deliver to a residential or other address you provide in one of the served European countries. The address you enter at checkout is the address the parcel ships to.

Delivery timeframe

Standard dispatch: 3–5 business days after invoice is marked paid. Delivery time within the EU typically adds one to three business days depending on destination. Delivery times are calculated from the date of dispatch, not the date of order.

Packaging and temperature

Substances are shipped in sealed primary containers, in outer packaging protected from light and mechanical shock. Where a substance requires temperature control, it is shipped in insulated packaging with temperature-logging indicators. Refer to the Safety Data Sheet for handling on receipt.

Tracking

Every shipment carries a tracking number. The buyer's email receives the tracking reference once the carrier collects the package.

Shipping cost

A flat rate of €50 applies to all destinations across Europe. Orders of €500 or more ship without shipping fee. Temperature-controlled shipments for thermosensitive substances are included at no additional cost.

Customs and VAT

For destinations within the EU customs union, no customs duty applies and EU VAT is charged at the destination member state's rate (reverse-charge where a valid EU VAT number is supplied). Shipments to served destinations outside the EU — the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein and the European microstates — may attract local import duty and VAT under the destination country's own rules.

Delivery on receipt

On receipt, the buyer must inspect the outer packaging for damage, record any anomalies on the carrier's proof of delivery, and notify support@endopep.com within 48 hours of any damage, tampering or missing items.